l2222 Privacy Policy — Your information is completely safe with us

1 Introduction & scope

L2222 (referred to hereinafter as "we", "the platform", or "the company") is a trusted online gaming and betting platform serving users in Bangladesh. We understand how valuable your personal information is, which is why this Privacy Policy has been prepared with complete transparency.

This Privacy Policy applies to l2222's website, mobile application, and all associated services. Whenever you register with l2222 or use any of our services, this Policy applies to you automatically.

Our Privacy Policy has been developed in line with international data protection standards. We are committed to never using your information for any unauthorised purpose.

2 What Data We Collect

L2222 only collects information that is necessary to provide you with our services. We never collect data beyond what is required.

Information provided directly

• Name, email address, and phone number provided at registration.
• ID photos or documents for KYC verification.
• Payment information — mobile banking account numbers (Mobile Banking, Nagad, Rocket, Upay).
• Information provided when contacting our support team.

Automatically collected information

• IP address and device type.
• Browser type and operating system.
• Usage patterns and duration on the site.
• Login and logout times.
• Cookies and session data.

3 How We Use Your Data

L2222 uses collected data solely for specific, legitimate purposes. The primary reasons we use your information are outlined below:

• Creating, managing, and securing your account.
• Processing deposit and withdrawal transactions.
• KYC verification and fraud prevention.
• Sending relevant promotions and offers based on your preferences.
• Providing customer support services.
• Improving platform performance and resolving technical issues.
• Compliance with legal obligations.
• Managing the Responsible Gaming program.

4 Sharing data with third parties

L2222 never sells your personal data. However, we may need to share limited information with trusted partners in order to deliver our services.

When Your Data May Be Shared

• Payment processors: Necessary information is shared with Mobile Banking, Nagad, Rocket, and Upay to process transactions.
• Legal Grounds: We may be required to disclose information under a valid court order or directive from a government authority.
• Fraud prevention: Information may be shared with relevant authorities in connection with money laundering or cybercrime investigations.
• Technology service providers: Limited data is used for server hosting and analytics services.

5 Cookies & Tracking Technologies

L2222 uses cookies to enhance your browsing experience and maintain platform security. We use three types of cookies:

Essential Cookies

These cookies are essential for the platform to function properly. They are used to maintain login sessions, verify security, and save form data. They cannot be disabled.

Functional Cookies

These cookies remember your preferred language, theme, or settings. You can disable them through your browser settings, though some features may be affected.

Analytics cookies

These cookies help us understand which parts of the platform are used most. The data is completely anonymous and does not reveal any personal identity.

6 Data retention and deletion policy

L2222 retains your information only for as long as necessary. All data is stored securely for the duration your account remains active.

• Active account data: retained for as long as the account remains active.
• Transaction records: up to 7 years, as required by law.
• KYC documents: retained for up to 5 years after verification.
• Support conversations: 2 years after issue resolution.
• Closed account data: deleted 3 years after the closure date.

After the retention period, data is automatically deleted using secure methods. Some data may need to be kept longer for legal reasons, but it remains fully encrypted at all times.

7 Your Data Rights

Every l2222 member holds certain fundamental rights over their personal data. We respect these rights and make them easy to exercise.

• Right to know: You may request to know what information we hold about you.
• Right to correction: You may request corrections to any inaccurate or incomplete information.
• Right to deletion: You may request deletion of your data under certain conditions.
• Right to restrict processing: In certain cases, you may request that the processing of your data be restricted.
• Right to data portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may opt out of your data being used for marketing purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

8 Security measures & technology

L2222 uses the latest technology to keep your data safe. Our security infrastructure provides protection across multiple layers.

• All data transfers are protected with SSL/TLS 256-bit encryption.
• Account security with two-factor authentication (2FA).
• Automatic alerts and account lockout upon suspicious login attempts.
• 24/7 security monitoring team.
• Regular third-party security audits.
• Data backup and disaster recovery planning.

9 Protection of Minors' Data

L2222 strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we find that an account has been created by someone under 18, we will immediately:

• The account will be closed.
• All collected data will be securely deleted.
• A parent or guardian will be notified if necessary.

If you believe your child has registered on l2222, please contact our support team immediately.

10 Changes to the Privacy Policy

L2222 may update this Privacy Policy as needed. We will notify you in advance of any significant changes.

• For significant changes, a notification will be sent to your registered email address.
• A notification will be displayed at login whenever the policy has been updated.
• Updated policies take effect from the date of publication.
• Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The date of the latest update is shown at the top of this page. We recommend visiting this page regularly to stay informed of any changes to the Policy.

11 Contact & complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our data protection team. We're always here to help.